Speed reduced since upgrade.

[jbuchanangb]

About 27 June I upgraded my Part-Fibre contract from Fibre 35 to Fibre 65.

I am now only achieving a download speed of about 31Mb/s, compared to the guaranteed minimum of 45.4Mb/s

This is a bit disappointing. I was regularly seeing 37Mb/s on Fibre 35.

My router is connected to the test socket. I am not experiencing noise on the landline.

What does it look like from your side?

[nomfezeko-TT]

Thank you for the feedback, I am sorry to hear you are still having issues, we need to proceed with the checks and while on it, we need you to be home where the services are installed as we need you to confirm a few things and need you to complete a few things on your end, please advise if you are ready for us to resume the checks with you on the line. 

-Fez. 

[jbuchanangb]

Any progress on this? I have changed the microfilter anyway. I put the D-Link one on. No improvement. I don't know if it of relevance but when I use the "Check connection" function in "My Account", the panel headed "My Speeds" reports: "We’ve run into a problem: Sorry, we’re working hard to resolve this issue. Please try again later." It has been like this for a few weeks.

[nomfezeko-TT]

Okay. I'm now checking the current speed between the TalkTalk router and the Internet. This should take just under a minute and then I'll continue with further checks.


-Fez. 

[jbuchanangb]

All devices are affected. Even wired devices. I have just run a test with a PC wired to the router and that only manage 29Mb/s.

[nomfezeko-TT]

We are currently running checks on our end and these checks will help us determine the main cause of the problem and a possible resolution to it. You have confirmed the issue occurs everywhere, right?

-Fez. 

[jbuchanangb]

That is correct. My download speed is about 31Mb/s, whereas my guaranteed minimum according the contract is 41.5Mb/s. Interestingly I just experienced one of those momentary brown-outs which I just mentioned. I was wondering whether to try changing the microfilter. The installed microfilter is a BT ADSL FILTER DSL4132003 (NA404P09). Probably very old. I have available an unused "D-Link DSL-35MF" and a couple of "VFB705P DSL / Phone Splitter" microfilters. Is it worth changing to one of them? If so which would you recommend?

[nomfezeko-TT]

Thank you for this information, so at the moment, you are able to access your internet but just having slow speeds issues, correct?

-Fez. 

[jbuchanangb]

I am really focussed on the speeds. Once every couple of weeks there is what I describe as a "brown-out" when the connection drops off.  Outage lasts about 3-4 minutes and then all is normal again, but during the outage even wired devices such as the TV box lose the internet connection.

[nomfezeko-TT]

You have confirmed you have speeds issues, correct? are you also having issues with dropping connection or the issue is only with the speeds?

-Fez. 

[nomfezeko-TT]

Thank you, I will now open the repair so we can resume the checks. Please give me a moment as I do so. 

-Fez. 

[jbuchanangb]

Yes I am still at home to work through this.

[nomfezeko-TT]

I do understand what you mean, we are so sorry you have contacted us about an issue with your services. but we will need to carry on with the checks and this will help us determine the main cause of the issue and a possible resolution to it. Please confirm if you are still home where the services are installed so that we can proceed. 

-Fez. 

[jbuchanangb]

I disagree with the TT specialist. Nothing has changed here except the speed reduction. After Fibre 65 went live my download speed went up above the published minimum, as expected. Now it has gone down below the level experienced for over 6 years on the Fibre 35 package. Both the inSSIDer Home on the PC and Net Analyzer on the Android phone are giving good signal levels for wi-fi. More likely there is some degradation of the copper between me and the Fibre cabinet. It's not good that TT want to upsell a product instead of solve a technical problem.

[Gliwmaeden2]

@jbuchanangb, you might benefit from some advice from @KeithFrench first.

Total Home wifi has a price tag!

https://community.talktalk.co.uk/t5/Articles/About-Total-Home-Wi-Fi/ta-p/2813274

[amahle-TT]

To extend your WiFi coverage throughout your home. Would you like to know more about your upgrade options?

[jbuchanangb]

The signal strength on the 2.4Ghz Wi-Fi is -44dBm and on the 5Ghz is -47dBm according to my scan using inSSIDder Home. What signal levels would you consider acceptable. What would your proposed upgrade achieve?

[amahle-TT]

Our tests show that you may be experiencing WiFi coverage problems. To address this, I would recommend Total Home WiFi to ensure good WiFi coverage in your home. This service provides boosters that extend your WiFi coverage throughout your home.

Would you like to know more about your upgrade options?

[amahle-TT]

I'm now checking the current speed between the TalkTalk router and the Internet. This should take just under a minute and then I'll continue with further checks.

[amahle-TT]

Okay thank you, An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished.

[jbuchanangb]

This speed reduction is noticeable in all areas. Both fixed PCs, and both mobile devices when in same room as router.

Just ran it again the other PC and it scraped 33.6Mb/s which is still well below the guaranteed minimum.