Speed to router very slow

[juancarlos66]

For about 5 weeks now (ever since I complained) the speed to my router has been 5 Mbps. The service is terrible. My guaranteed speed is 24 Mbps despite it being called Fibre 65.

How do I get a better service or get out of the contract ?

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Gliwmaeden2]

Staff will need to identify your account, @juancarlos66.

Complete your community forum profile details by going via your avatar/name; settings; add your Talktalk landline number or account number in Personal Information. SAVE CHANGES. 

Your post is in the queue for attention. Staff will reply after the weekend.