Sudden drop in speed

[Vinay10]

Hi can anyone please help. A couple of days ago I wanted to download a game but I noticed my download spead was 2mb, thought that was abit weird and left it to run. Later that night I tried to play but noticed the game was slow and laggy and after a speed test through talktalk I am o oy get 17mb instead of anywhere between 55 and 65. So I got online the live chat and explained this to them and after 3 hours of online talk they have come to the conclusion that everything checks out on their and the phone line. They have done checks with me at home all of which I have complied to in a bid to solve this, I now get an email saying everything is fine but it isn't and now I'm left with really slow broadband. Can anybody help me fix this? Please 

[Vinay10]

Oh dear really sorry I added a extra number. I've changed it now

[Debbie-TalkTalk]

Hi Vinay10

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

Thanks

[Vinay10]

Hi Debbie, thanks for looking into it for me. I've added those details now

[Debbie-TalkTalk]

Hi Vinay10

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie