My fibre 150 contract was due to end 10/1/25. On the 4 th I went on chat to see what renewal offers there were. It was a toss up between renewing at 150 or upgrading to 500. I chose the 500, agreed the cost and went ahead. Was told it would happen by 7/1/25. The deal included a new eero6. (the old one was starting to drop out and the wifi was a bit sketchy). Come the 7th I received an email telling me my new package was going live. It didn't. What did happen was the speed went up to 150. At this point I realised that what I nhad beforewas nowhere near 150 - my bad. So I waited for the superfast 500, and waited, and waited.... Today I spent another couple of ours chasing it on chat. This prob totals over 8 hours so far. Each time I get told the same thing - sorry I see the order but it's stuck. I have escalated it and within 7 days ..blah blah. Nothing happens.
So today I have cancelled the order/upgrade/contract. I am told this takes 7 days(surprise surprise) and I cannot start another contract (150) until this is complete.
There are at leasr 4 other suppliers available to me and I am going to vote with my feet.
Talk Talk - should be called useless useless!
