cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Sudden no internet access. (Router only flashing orange)

PE___
Team Player
Private Message TalkTalk
Message 65 of 65

My WiFi was working fine this morning, but after having to restart my computer I suddenly had ‘no internet access’ despite still being able to access the internet on other already connected devices.

 

I restarted my router in an attempt to rectify the issue but since then (the last two hours) the router has been unable to offer a connection, instead just flashing orange constantly. The light will occasionally go off then go hollow orange for a second before restarting the process. I’ve tried restarting the router and using the reset button multiple times but have had no luck.


I only just had this router sent out to me 2 months ago so I doubt it’s a router issue, but I ran a line check on your website and it says there were no faults found. 

0 Likes
64 REPLIES 64

Message 61 of 65

No I do not. I’m happy to assist.

0 Likes

nambuso-TT
Support Team
Staff
Private Message
Message 62 of 65

Thank you very much for confirming. I will run checks with you as I will need you to perform some tests for me on your end. 

 

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

0 Likes

Message 63 of 65

Thank you. I can confirm. I just restarted my router again (just in case you had already began running tests) and the problem still persists.

0 Likes

nambuso-TT
Support Team
Staff
Private Message
Message 64 of 65

Hi there @PE___ . I am very sorry to hear this. I will look into this for you. I will need to run checks for you on my end to determine the cause of the issue and find a resolution for you. Please confirm if you are messaging us from home where the TalkTalk services are installed. Thanks

0 Likes