Suddenly unable to print wirelessly - Print Error Report says it is MAC Address Filtering

[AndyS3]

I have never had any problems connecting my printer wirelessly to the network. This suddenly stopped working and a print error report tells me it is down to MAC address filtering on the router. I tested the printer on my friends network no problem so have eliminated the printer as being at fault. I have not touched any router settings so i suspect a firmware upgrade may be the culprit ? Very frustrating if that is the case. How do I proceed ?

[Debbie-TalkTalk]

Hi Andy

Do you still need help with this?

[KeithFrench]

Hi @AndyS3 

In addition to my previous questions, what make/model of printer is it? 

[Debbie-TalkTalk]

Hi Andy

KeithFrench provides really good advice and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[KeithFrench]

No worries @Debbie-TalkTalk always glad to help. This one does sound a bit strange.

[Debbie-TalkTalk]

Thanks for your help @KeithFrench  🙂

[KeithFrench]

Hi @AndyS3 

To check this, please log into your router & go to:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 2.4Ghz gear icon > MAC Filter

There should not be any MAC address filters set, you should see something like this:-

Default - no filters set

Then repeat for the 5GHz band.

Failing this, please can you copy & paste the router's log for the time period when you try to print? To preserve your privacy, please PM it to me. The log can be found at:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Logs

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[Debbie-TalkTalk]

Hi Andy

Thanks for confirming.

Did you previously have to split the SSID's on the router to connect to your printer?

My printer at home will only connect on 2.4ghz.

[AndyS3]

Hi Debbie it is Sagencom FAST5364.3.T8

Regards

Andy

[Debbie-TalkTalk]

Hi AndyS3

I'm really sorry to hear this.

Which router are you using? (make and model)

Thanks

[KeithFrench]

First off it is essential to know which make/model of router you have & what firmware is it running.