For queries about your TalkTalk broadband service.
on 25-02-2024 07:26 PM
I have never had any problems connecting my printer wirelessly to the network. This suddenly stopped working and a print error report tells me it is down to MAC address filtering on the router. I tested the printer on my friends network no problem so have eliminated the printer as being at fault. I have not touched any router settings so i suspect a firmware upgrade may be the culprit ? Very frustrating if that is the case. How do I proceed ?
on 27-02-2024 07:34 AM
Hi Andy
Do you still need help with this?
on 26-02-2024 10:33 AM
Hi @AndyS3
In addition to my previous questions, what make/model of printer is it?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 26-02-2024 09:45 AM
Hi Andy
KeithFrench provides really good advice and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others. If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.
on 26-02-2024 09:38 AM
No worries @Debbie-TalkTalk always glad to help. This one does sound a bit strange.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 26-02-2024 09:31 AM
Thanks for your help @KeithFrench 🙂
on 26-02-2024 09:28 AM
Hi @AndyS3
To check this, please log into your router & go to:-
Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 2.4Ghz gear icon > MAC Filter
There should not be any MAC address filters set, you should see something like this:-
Then repeat for the 5GHz band.
Failing this, please can you copy & paste the router's log for the time period when you try to print? To preserve your privacy, please PM it to me. The log can be found at:-
Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Logs
The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.
If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 26-02-2024 09:25 AM
Hi Andy
Thanks for confirming.
Did you previously have to split the SSID's on the router to connect to your printer?
My printer at home will only connect on 2.4ghz.
on 26-02-2024 09:12 AM
Hi Debbie it is Sagencom FAST5364.3.T8
Regards
Andy
on 26-02-2024 07:20 AM
Hi AndyS3
I'm really sorry to hear this.
Which router are you using? (make and model)
Thanks
on 25-02-2024 10:04 PM
First off it is essential to know which make/model of router you have & what firmware is it running.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?