Hi clementwijetunge, my guess is that you probably changed your MyAccount login email address at some point. I can help you get this sorted by changing the email address to suit what you're currently using or a new preferred option. I've sent you a personal message to obtain more information.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
