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TALK TALK MODEM NOT WORKING

kibanjain
First Timer
Message 4 of 4

My Internet went down yesterday evening and stayed down this morning. All the lights on the Talk Talk Modem were green. However, when trying to connect to the Internet, there was an error message: "Ethernet does not have a valid IP configuration".

 

I tried two desktops, a laptop and phone but all failed to connect to the Internet. Resetting the modem also had no effect. I have used a spare TP-Link modem and this is working fine. As my current Talk Talk modem appears to be faulty, can you let me know the process for getting a replacement modem? 

 

Many thank.

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3 REPLIES 3

Message 1 of 4

Hi kibanjain

 

I'm sorry to hear this.

 

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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Divsec
Community Star
Message 2 of 4

Hi @kibanjain please add your landline phone number to your community profile  so your account can be identified by tt staff

 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

I don't work here and all my opinions are my own.

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi kibanjain

 

I'm sorry to hear this.

 

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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