TalkTalk DNS Servers not working

[Benrp]

Hi. For the past 24 hours TalkTalk DNS servers have not been working in my area - at least 3 other TalkTalk customers are affected that I know of.

I have tried resetting the router, using a different router, microfilter and cables. All of these were plugged into the test socket. The only solution is to change the DNS server in the router settings to something other than TalkTalk.

Please can you look into this issue?

[Chris-TalkTalk]

OK, thanks for letting us know

Chris

[Benrp]

Never mind backup again.

[Benrp]

Hi . The TalkTalk DNS servers are not responding again.

Thanks.

[Michelle-TalkTalk]

Hi,

Thanks for the update 🙂

Thanks

[Benrp]

Hi. The TalkTalk DNS servers are back up thanks. I didn't need to restart the router, i just set the DNS server back to test and they are fixed now. 

[Michelle-TalkTalk]

Hi,

Could you try powering down the router for a full 30 minutes and then retest again please.

Thanks

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I've checked and I can see that there is currently an incident raised for this and this is currently under investigation with our team. I will check again later on this afternoon to see if there are any updates on this.

Thanks

[Benrp]

Hi. the TalkTalk DNS servers are still not responding.

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Is your connection now ok or do you still need assistance with this?

Thanks

[Gliwmaeden2]

@Benrp,

Service Status Dashboard is showing the following:

Not clear to readers which area you are in. Hope that helps.