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Broadband help

For queries about your TalkTalk broadband service.

TalkTalk Equipment Returns

B0nnet
First Timer
Private Message TalkTalk
Message 13 of 13

Dear TalkTalk,

 

As I have cancelled my TalkTalk service, please may you assist me by sending a returns bag for my TalkTalk broadband router and my Youview box; I have asked via live chat twice in the over a month since I cancelled the service, and despite being told that a package had been send off for, nothing has materialised. Please advise- forty days is an incredibly long time for such a base request to be fulfilled. Regards.

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12 REPLIES 12

Message 1 of 13

Morning,

 

Thanks for the update 🙂

 

Michelle

 

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Message 2 of 13

Dear Debbie,

 

I thought it prudent to inform you that I have sent off the equipment today- thank you for all your assistance in following up; I heartily appreciate it!

 

Kind Regards

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Message 3 of 13

Hi @B0nnet 

 

I can see that our Warehouse Team have resent the returns bag and this is processing.

 

You should receive this soon.

Message 4 of 13

Hi @B0nnet 

 

Our Warehouse Team have escalated this again and I will check in again with you on Friday to see if the returns bag has arrived.

 

Apologies again for the delay.

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Message 5 of 13

Hi @B0nnet 

 

I'm really sorry about this.

 

I'm speaking to our Warehouse Team about this and I will post back as soon as I have further information.

 

Thanks

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Message 6 of 13

Thank you

Message 7 of 13

Re-escalating this for you, @B0nnet.

Gliwmaeden2, a fellow customer.
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Message 8 of 13

Hi Debbie,

 

It is incumbent upon me to inform you that I still have not received the returns bag,

 

Regards

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Message 9 of 13

Hi B0nnet

 

Apologies for this. Sometimes there can be a slight delay with the returns bags arriving.

 

If you haven't received this by Monday then please post back here and let me know.

 

Debbie

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Message 10 of 13

Good Morning Debbie,

 

In response to the aforementioned, I have not received a returns bag.

 

Kind Regards 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 11 of 13

Good morning,

 

How are you getting on, has the returns bag arrived?

 

Thanks

 

Michelle

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 12 of 13

HI B0nnet

 

Apologies for this.

 

I've requested that a returns bag is sent, please allow 72hrs for this to arrive.

 

Thanks

 

Debbie

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