For queries about your TalkTalk broadband service.
06-09-2024 10:44 AM - edited 06-09-2024 10:45 AM
Dear TalkTalk,
As I have cancelled my TalkTalk service, please may you assist me by sending a returns bag for my TalkTalk broadband router and my Youview box; I have asked via live chat twice in the over a month since I cancelled the service, and despite being told that a package had been send off for, nothing has materialised. Please advise- forty days is an incredibly long time for such a base request to be fulfilled. Regards.
an hour ago
Morning,
Thanks for the update 🙂
Michelle
yesterday
Dear Debbie,
I thought it prudent to inform you that I have sent off the equipment today- thank you for all your assistance in following up; I heartily appreciate it!
Kind Regards
on 27-09-2024 07:01 AM
Hi @B0nnet
I can see that our Warehouse Team have resent the returns bag and this is processing.
You should receive this soon.
on 23-09-2024 11:46 AM
Hi @B0nnet
Our Warehouse Team have escalated this again and I will check in again with you on Friday to see if the returns bag has arrived.
Apologies again for the delay.
on 20-09-2024 07:04 AM
Hi @B0nnet
I'm really sorry about this.
I'm speaking to our Warehouse Team about this and I will post back as soon as I have further information.
Thanks
on 19-09-2024 08:45 PM
Thank you
on 19-09-2024 05:56 PM
Re-escalating this for you, @B0nnet.
on 19-09-2024 03:50 PM
Hi Debbie,
It is incumbent upon me to inform you that I still have not received the returns bag,
Regards
on 11-09-2024 11:18 AM
Hi B0nnet
Apologies for this. Sometimes there can be a slight delay with the returns bags arriving.
If you haven't received this by Monday then please post back here and let me know.
Debbie
on 11-09-2024 11:06 AM
Good Morning Debbie,
In response to the aforementioned, I have not received a returns bag.
Kind Regards
on 10-09-2024 08:50 AM
Good morning,
How are you getting on, has the returns bag arrived?
Thanks
Michelle
on 06-09-2024 12:19 PM
HI B0nnet
Apologies for this.
I've requested that a returns bag is sent, please allow 72hrs for this to arrive.
Thanks
Debbie