TalkTalk TV box ot changed to BST

[Coopers2]

Hi

My Talk Talk box is one hour behind BST and did not automatically change. as a consequence all my programmes are running one hour behind.

Can you please help me.

Roy Garrard

[Michelle-TalkTalk]

Morning,

A software update is now available which should update overnight.

Thanks

[Michelle-TalkTalk]

Hello,

We've been advised that this should be resolved in the next 24hrs.

Thanks

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this and I've raised this now. I will let you know as soon as I know more.

Thanks

[KeithFrench]

I have just checked & you are correct.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.