Talktalk Wifi 6 Mesh Extender

[smd45]

Just received wifi 6 mesh extender, but it doesn't work.  Lights don't appear as per instructions.  Have pressed reset and tried again (5 times now) and still no connection.  Any ideas?

Have tried chatline but that is a robot that doesn't answer the question - I need a human!

[Chris-TalkTalk]

Hi smd45,

How are you getting on, I can see that Keith has kindly offered to help you with this

Chris

[ferguson]

Thanks @KeithFrench and I should have asked for software version, not serial number, d'oh!

[KeithFrench]

Hi @ferguson yes I will be delighted to help this customer @smd45 

It sounds like you have the V2 Sagemcom FAST 266 WiFi Booster. The instructions supplied with it are incorrect. Please see my sticky on this at the top of the three main boards:-

https://community.talktalk.co.uk/t5/Broadband/Very-Important-V2-Sagemcom-FAST266-Wi-Fi-Booster/m-p/3... 

I am making an assumption here, please can you confirm the make/model of the router that you are using, as the above product is only compatible with the Sagemcom FAST 5364/5464.

[ferguson]

Please confirm the make, model and serial number of your main router. 

@KeithFrench can you help here, please?