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Broadband help

For queries about your TalkTalk broadband service.

Talktalk is blocking my work vpn

JRDKM88
First Timer
Private Message TalkTalk

on ‎26-09-2024 08:06 AM

Message 2 of 2

I have had difficulty connecting to work vpn on my home wifi since last Wednesday. 

 

I informed the IT crowd at work about this difficulty and the first thing they asked me was if Talktalk was my ISP so clearly this is a recurring problem.

 

I have eliminated other possibilities e.g. using a ethernet to my router (failed), restarting router (failed), manually setting up cisco (failed), using my mobile phone as a hotspot (worked however expensive way for me to work). It seems that firmware has been added by Talktalk to my router that has caused this issue.

 

If this cannot be resolved soon, I will be forced to look for alternate internet providers as working from home is a requirement  at least one day a week.

 

 

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎26-09-2024 08:14 AM

Message 1 of 2

Hi

 

Can you tell me which VPN Client you are using and the protocol - usually found under settings in your VPN Client.

 

Karl.

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