Tried to post twice but flagged as spam

[piston]

As per title

Posted am now pm re broadband speed but first not visible and second try flagged as spam

[piston]

Phew!

Thanks Karl, that's dropped my BP by 50%... just as well given the siege at our local A&E.

Automated, no-reply 'blackmail-mail'... hmm... could be a nice little earner. I'll cut you a piece of da action if ya like.

Regards

[Karl-TalkTalk]

Hi

The emails are automated, due to the festive period, staff off and additional Bank Holidays, this may cause delays with getting the equipment booked in, but i've checked your account and no charge has been applied.  

No charge should be applied, but if one does, I'll remove it. just let me know here 🙂

Regards,

Karl. 

[piston]

Greetings Karl (if it be you)

You did say to call in if charge-issue continued and I received another (unanswerable) '£50 'threat-mail' on 30/12:

'....deadline missed...unfortunately ...£50 charge ...added to your next bill ...'

BUT the kit had already been delivered to Talk Talk a week previously!

My Tracked 48 returns label carried a customer ref. number (unique to me?), a returns address and bar coded tracking number. So I logged on and tracked the return journey (see attached, I hope, image). It was scanned 'delivered' first thing Thurs. 22/12 ie a week preceding the latest 'still not returned...' email. Has nobody logged receipt of the item, even a week later?

What is the point of Tracked delivery if TT staff don't use it to check if returns have been dispatched-as- asked/received at base; especially prior to sending a mildly gloating and unchallengeable accusations/financial demands? Tracking could be done even if 'working'-from-home. There is no evidence of any care, initiative, effort or organisation at all...      ...and breathe.

To be surcharged for a non-returned item which has been returned is shameful, unjust and unacceptable (even by TT standards?).

If you can assist I would be grateful since I have no line of communication with the people responsible for this lamentable state of affairs.

Regards

and Best wishes for 2023

[Karl-TalkTalk]

Hi

Thanks for sending the router back, there have been some delays receiving these due to recent industrial action, but it will arrive back eventually.  Any problems or if a charge appears on your bill etc, just give us a shout here.

Karl.

[piston]

...And...

May your days be Merry and  Bright...

😊

[piston]

Hi,

Thanks for the reply.

Dropped into post office circa midday Tues. 20th December ie I acted as soon as i read the e-mail.

Used the returns bag and pre printed label that came with the replacement router.

Regards

[Debbie-TalkTalk]

Hi piston

Sorry for the delay.

As long as a router is returned then the charge wont be applied. When did you send the router?

[piston]

Post Script:

New hub still working fine thanks and all well...except:

Yesterday got an e-mail telling me to return old hub by a deadline of 29/12/22 or be charged £50. Not much chance with current postal chaos but sender won't accept replies and no contact address/number. 'Just throw a stone and run away' school of customer disservice?

The email begins, "Further to our recent e-mail..." but there has been no prior contact. Checked junk mail/deleted items ....can find billing and notification of post-likes from the discussion leading to the new hub but no 'returns prompt'. Knaves or fools?

I was instructed to "Check below for the serial number of the device...to return...". The illustration resembles my old router but the serial number resembles no TT kit I possess!? Hopeless and no point of contact.

I have bagged and sent my old hub back but have no idea if this is what is wanted, nor any obvious way of finding out.

Any suggestions gratefully received.

Outside of the Forums , TT customer service seems to have developed from being farcically hopeless to offensively useless.

So to all still maintaining this island of sanity I wish a Merry Christmas and a Happy New Year.

Regards

[Michelle-TalkTalk]

Hello,

I'm glad to hear this and thanks for confirming and please let us know if this does happen again 🙂

Thanks

[piston]

Yes.

The improvement set in suddenly with the old router, which suddenly started to get reset overnight and after second of these speed was back to normal. The router arrived seems to have settled to same standard after a couple of 2am resets

Why the initial sudden recovery is a mystery....nothing I did. Weeks of reboots filter swaps etc made no difference, router was stuck at half speed and at exactly that speed, no matter what, and then suddenly DLM resets started happening and all quickly improved.

Someone at the exchange has done/undone something or ... magic?

Fingers crossed!

Thank you for all your help (and the magic?)

Regards

[Michelle-TalkTalk]

Morning,

Yes, that would be fine. So just to confirm, there has been no overall improvement in the performance of the connection since the new router has been connected.

Thanks

[piston]

The bit about live connection 'yesterday' repeats every day, test or not.

Speed to devices almost twice bitrate to router?

Can I hang onto my old kit a bit (lol) longer?

Regards

[piston]

Hi Michelle

Old router was in fine form by time replacement arrived: up/down (Mbps) 39.9/9.8 from router line details.

New Sagem job just says 40/10 on 'intro screen, after 2 days of DLM resets circa 2am. I can't find any detailed line data re bitrates, S/N margins etc.

OOKLA online speed tester consistently (over a week): up/down (Mbps)  37.4 +/- 0.1 and 9.4 +/- 0.2 (real world throughput?)

TT speed testing is semi baffling: inconsistent, download speeds always way slower than OOKLA and I'm not certain whether it is actually measuring what it claims to! Typical figures: 31/9...'poor', 28/9... 'poor' mostly high-20s/9.

I don't know if this screen grab load will work (if so what does it mean)...ah no .jpg format has to be .jpeg

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Michelle-TalkTalk]

Morning,

I'm glad to hear that the speed has improved, and we'll check back in with you in a few days.

Thanks

[piston]

Rebooted with current semaphore model:

It claims: down/up (Mbps):  33.97/9.77

TT Speed Test: 31.3/8.7

So at least consistent.

Early part of TT line check is still says it has spotted an issue with my connection etc but since TT has decided to withhold part of the line test ( I'm pretty sure that the removal of the facility to input mobile number is a policy decision 😞  ) I can do no more.

However connection may be on the mend.

Will post again when new whizzy router settled in... beginning to feel a bit like Christmas...

[Michelle-TalkTalk]

Morning,

Thanks for the update and please let us know how you get on with the replacement router.

Thanks

[piston]

Hmm....maybe famous last words.

TT speed test says down/up 15.4/8.5 Mbps...which is more like what I was stuck with after Nov. drop and well at odds with what router is saying. Will 'off' it for an hour or so and see what reboot says.

Ho hum!

[piston]

Hi Debbie,

Would you believe it...

Been browsing for an hour or two and just checked speeds...

Looks like router was reset around 2am and suddenly back to 35Mb ish!

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	10000
Downstream line rate (kbit/s):	34797
Maximum upstream rate (kbit/s):	16469
Maximum downstream rate (kbit/s):	84540
Upstream noise safety coefficient (dB):	6.3
Downstream noise safety coefficient (dB):	12.5
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	4.9
Downstream line attenuation (dB):	9.8
Upstream output power (dBm):	6.5
Downstream output power (dBm):	13.0
DSL up time:	0 day 8 hours 22 minutes 40 seconds

The DLM knows you're on the case?

I will try the new router (unless you can halt dispatch) since the (really) old one has a carrier-pigeon loft built in to help shift the data.

Only worry is the recovery is just a bluff and will be gone tomorrow.

Regards

Mr Optimistic

[Debbie-TalkTalk]

Hi piston

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie