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Broadband help

For queries about your TalkTalk broadband service.

Turning wifi off when i need to

Kezza27
First Timer
Private Message TalkTalk

on ‎06-02-2025 11:47 PM

Message 2 of 2

Hi,

 

I have been told that some wifi providers allow their customers to access their accounts via their phones and turn their wifi off whenever needed for instance if it's late at night and kids need to come off and go to bed. I need to be able to do this, is there a way?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎07-02-2025 12:35 AM

Message 1 of 2

@Kezza27, you can access My Account from any smartphone  / tablet / computer by simply logging in.

 

You'll find that from there you can adjust Homesafe settings. See this description:

 

https://community.talktalk.co.uk/t5/Articles/How-to-use-HomeSafe/ta-p/2205196

 

You'd leave the router on as normal.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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