cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Unable to connect to VPN

Shads
Popular Poster
Private Message
Message 23 of 23

I've been working from home since March 2020 and have managed to connect to my companies VPN without issue until around 10th December.  Have tried the live chat  & phoning several times but still not able to get connected.  Furthermore our account doesn't seem to be set up correctly so we can't login to manage it!!

 

I've seen from other posts that some have been issued with a new router (Huawei) and this seems to have resolved the issue.

Any help much appreciated as I need the VPN for work.

Thanks

0 Likes
22 REPLIES 22

Message 1 of 23

Hi Shads,

 

No that's fine. I've sent you a PM to confirm some details so that we can look into this further


Thanks

Chris

0 Likes

Message 2 of 23

no it isn't, should it be?

0 Likes

Message 3 of 23

Hi Shads,


Could I just ask, the email address that you're trying to log in with, is it an @talktalk.net email address?

Chris

0 Likes

Message 4 of 23

Yes.  When we try to login we add the email address we believe to be connected to the account and as we've forgotten password try using the forgotten password but it says email not recognised but when we try to register it says email address has already been used!

0 Likes

Message 5 of 23

Are you experiencing problems logging on to My Account?

Chris

0 Likes

Message 6 of 23

Thank you for your help with this.  

Are you able to help with our account login at all please?

0 Likes

Message 7 of 23

I've ordered the router, it should be with you within a couple of working days


Chris

0 Likes

Message 8 of 23

There's no additional cost and the router should arrive within a couple of working days


Chris

0 Likes

Message 9 of 23

I assume there is no additional cost for this?

0 Likes

Message 10 of 23

Yes please that would be great. Thank you.  How long should this take to arrive?

0 Likes

Message 11 of 23

Hi Shads,

 

Thanks. we can send a different make and model of router to test with, would you like us to arrange this?

Chris

Message 12 of 23

That's done

Message 13 of 23

Can you just add it to the private notes section of your Community Profile

Thanks

Chris

Message 14 of 23

I think I have it, where do you need me to add it?

 

0 Likes

Message 15 of 23

Do you know your TalkTalk account number?

Chris

0 Likes

Message 16 of 23

I'm afraid I don't know it as we have never used it, how can I obtain it?

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
Message 17 of 23

Hi Shads,

 

Thanks for updating your profile but could you also please add your TalkTalk landline telephone number to your profile so that we can locate you on our systems


Chris

0 Likes

Message 18 of 23

I've updated the details as requested

0 Likes

Shads
Popular Poster
Private Message
Message 19 of 23

updated as requested

0 Likes

Shads
Popular Poster
Private Message
Message 20 of 23

Apologies I thought you meant login to main account I've updated community details!

0 Likes