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Broadband help

For queries about your TalkTalk broadband service.

Unable to connect to VPN

Kay_J
First Timer
Private Message

on ‎28-04-2022 02:22 PM

Message 8 of 8

Has there been an upgrade?  My IT department has been trying to connect me to my company VPN and cannot.  They think it is a problem with my router - can anyone help?

Kay Jackson
0 Likes
7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Kay_J

on ‎28-04-2022 02:48 PM

Message 1 of 8

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Kay_J
First Timer
Private Message

on ‎28-04-2022 02:47 PM

Message 2 of 8

I'm connected.  Thanks

Kay Jackson
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Kay_J

on ‎28-04-2022 02:46 PM

Message 3 of 8

Hi

 

I've made a change, try the VPN now.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Kay_J
First Timer
Private Message

on ‎28-04-2022 02:38 PM

Message 4 of 8

I have added my telephone number to the link 

 

Kay Jackson
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Kay_J

on ‎28-04-2022 02:33 PM

Message 5 of 8

Hi

 

Or you can add your account number.  These details are usually on your paperwork or in My Account.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Kay_J
First Timer
Private Message

on ‎28-04-2022 02:32 PM

Message 6 of 8

Where can I find my telephone number?

Kay Jackson
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎28-04-2022 02:24 PM

Message 7 of 8

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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