Unable to connect to VPN

[Ecotech]

I'm unable to connect to a business VPN. I'm getting an error message saying: "A connection to the remote computer could not be established, so the port used for this connection was closed". 

The IT department has narrowed the problem to the router, as this has previously happened with other users who are also Talk Talk customers.

[Debbie-TalkTalk]

Hi Ecotech

I'm so glad to hear this, thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Ecotech]

Perfect, I'm now connected.

Thank you for your help Debbie!

[Debbie-TalkTalk]

Hi Ecotech

Thank you. I've updated the router firmware, please can you retest?

Debbie

[Ecotech]

Yes, that's no problem.

Thank you

[Debbie-TalkTalk]

Hi Ecotech

Thank you for updating your Community Profile.

I will need to make a change to your router firmware, will it be ok if I do this now?

We advise to leave the router switched on without being rebooted whilst we update the firmware.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Ecotech

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie