Unable to connect to VPN

[SVGardiner]

Since having a new router I have been unable to connect to my VPN. Customer services have no idea why and they have sent me a new router but this has not worked.

They tried to say it was my Works IT I needed to contact however I have spoken with them and they have said that everyone who is with TT has issues using the VPN, but every other broadband provider is fine.

Can some please help as I need to be able to access the VPN.

thanks 

[Debbie-TalkTalk]

Hi SVGardiner

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[SVGardiner]

Hi Debbie

its working now, thanks for your help 🙂

[Debbie-TalkTalk]

Hi SVGardiner

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

[SVGardiner]

Hi Michelle

all updated

thanks 

[Michelle-TalkTalk]

Hi,

Can you please also update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[SVGardiner]

Hi Michelle

All updated

thanks 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks