Broadband help

SamLoram · ‎14-06-2023

The power to my Wi-Fi router switched off last night and hasn’t come back on. I’ve tried different plugs and reset, but no luck. Please can I have a replacement sent to me?

Sam

Anonymous · ‎20-06-2023

Morning,

I'm really glad to hear that and thanks for confirming 🙂

Thanks

SamLoram · ‎19-06-2023

Hi @Karl-TalkTalk,

Yes it did, thanks for getting that sorted so quickly.

Sam

Sam

Karl-TalkTalk · ‎19-06-2023

Hi Sam

Did the router arrive over the weekend ?

Thanks

Karl.

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Debbie-TalkTalk · ‎15-06-2023

Hi Sam

Thank you 🙂

Debbie

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SamLoram · ‎15-06-2023

Thanks @Debbie-TalkTalk, I will do!

Sam

Debbie-TalkTalk · ‎15-06-2023

Hi SamLoram

Apologies for this.

I've ordered a replacement router and a returns bag for your current one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

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SamLoram · ‎14-06-2023

Thanks @Gliwmaeden2, profile updated!

Sam

Gliwmaeden2 · ‎14-06-2023

Staff will be back on here in the morning, @SamLoram. Complete your community forum profile details for them to identify your account.

Go via your avatar/name; settings; Personal information; SAVE CHANGES.

Gliwmaeden2, a fellow customer.

Broadband help

No power to Wi-Fi router