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Broadband help

For queries about your TalkTalk broadband service.

Message 9 of 9

I am unable to connect my work laptop Cisco vpn to my home wifi since the 17th Sept. Apparently this is a known issue as loads of customers have complained on this forum and it is due to a firmware update that has recently been completed. Could you please confirm if there is a fix for this issue as it is stopping me working from home? So far nobody has been able to resolve the issue.

8 REPLIES 8

Staff

Message 1 of 9

I'm just sending you a Private Message.

Thanks

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Staff

Message 2 of 9

I'm so glad to hear this, thanks for letting us know,

Debbie

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Message 3 of 9

Hi Debbie,

I can confirm I can now connect.

Thank you so much for your help.

Staff

Message 4 of 9

Apologies for this.

I'm confident this will resolve the issue for you. If you do experience any further issues then please post back here and let me know.

I will also check in again with you on Monday.

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Message 5 of 9

Thank you I have had to come into the office as the router wasn’t working. I will retest when I get home and let you know. Thanks

Staff

Message 6 of 9

Thank you 🙂

I've made a change to your router firmware, please can you retest?

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Message 7 of 9

Hi, all completed.

Staff

Message 8 of 9

Apologies for this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

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