Unable to log into a specfic website

[Tinag2]

I have been unable to log into a website for over a week now. I need this website for work and everyone else in the company can access it. I have tried all of the things that are recommended online but still nothing. I have turned my router off for 30 minutes but again, nothing. Please help.
This is the error message I am getting on my windows network adadper troublehshooter:

Your computer appears to be correctly configured, but the device or resource (websites name) is not responding Detected

Contact your network administrator or Internet service provider (ISP) Completed Windows can't communicate with the device or resource (websites name). The computer or service you are trying to Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Native WiFi MSM Initialise status: Success Information for connection being diagnosed Interface GUID: 88c87675-cb81-4075-ac46-43ef7cff778e Interface name: Intel(R) Dual Band Wireless-AC 3160 Interface type: Native WiFi Profile: TALKTALK9C41B3 SSID: TALKTALK9C41B3 SSID length: 14 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: No Result of diagnosis: There may be problem

[Mandisa-TT]

If you have any more questions or need assistance in the future, please don't hesitate to reach out.

[Tinag2]

No thank you

[Mandisa-TT]

Is there anything else I can assist you with?

[Tinag2]

Okay thanks for your help

[Mandisa-TT]

Our checks suggest the issue is with the website itself, as the internet connection to your router looks good and we've not been able to find any set up problems. You should contact the website for further help

[Tinag2]

All of the options under homesafe is turned off.

[Mandisa-TT]

Please log into your myaccount and check if your homesafe is active. 

[Tinag2]

Okay. Thanks

[Mandisa-TT]

We need you to log into your TalkTalk My Account service?

I will talk you through how to do this now.

[Mandisa-TT]

We need to complete steps to confirm if you have Homesafe enabled on your account, and whether this is causing the issue that you are experiencing.


 

[Tinag2]

No still the same

[Mandisa-TT]

Can you now access https://start-4.co.uk:8443/Start-Control/TabbedUI_MainMenu.a5w#?

YesNo

[Tinag2]

I don't think I have an Ad-Blocker installed. I certainly have't installed one in the last few weeks. I also have no extensions on Chrome.

[mandisa1-TT]

Can you please confirm if the issue is caused by your Ad-Blocker?

[Tinag2]

I've tried both. Same error message.

[mandisa1-TT]

Thank you, Could you do the test with a different browser, like Firefox or Internet Explorer?

[Tinag2]

Yes I've cleared the cache. I have tried every recommendation that I can find online and still nothing has worked.

[mandisa1-TT]

Were you able to clear the cache?

[mandisa1-TT]

Thank you so much for confirming that. There is an update on the incident reports that some websites may be unavailable to users, Some banking, gaming, and social media websites may be impacted. However this was updated today. We'll need you to clear your browser cache please.

[Tinag2]

I think Thursday 9th was the last time I was able to access it and have checked and no-one else in the company is having this issue.