For queries about your TalkTalk broadband service.
on 14-01-2024 10:48 AM
Hi,
since the last Wi-Fi hub update (maybe in November 2023) the Wi-Fi signal drops out completely quite frequently. Is there another update that can be sent to my hub to fix this?
thanks,
Graham
on 29-01-2024 11:30 AM
Hi Graham
I'm so glad to hear this 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks
Debbie
on 29-01-2024 11:28 AM
Yes thank you Debbie. So far, so good.
on 29-01-2024 10:09 AM
Hi Graham
Has everything been working ok since your last post?
on 26-01-2024 09:21 AM
Good Morning Graham
I've checked the sync speed this morning and the line is in sync at 74.5mb.
How's the connection been for you?
on 25-01-2024 08:00 AM
Hi Graham
Ahh great 🙂
I will check the connection stats again tomorrow morning.
Debbie
on 25-01-2024 07:50 AM
Yes, definitely.
on 25-01-2024 07:31 AM
Hi Graham
The sync speed has increased already?
on 25-01-2024 07:27 AM
Hi
yes, no problem. I can see the sync speed is up to 78 already!
on 25-01-2024 07:13 AM
Hi Graham
Thanks for your reply.
Would it be ok to leave the router at the test socket for at least 48hrs without rebooting? (to see if DLM starts to increase the speed)
on 25-01-2024 07:06 AM
Hi Debbie,
Yes, it’s been around 27-28 for 3 days now. It’s never been below 70 before though, which is strange.
I have not plugged in the router to the test socket. I can try that if it will help.
Thanks,
Graham
on 24-01-2024 09:26 AM
Hi Graham
I've checked the sync speed again this morning and the sync speed is still at 27mb.
Did you connect the router at the test socket?
on 23-01-2024 06:47 AM
Hi Graham
I've checked and the WIFI optimisation is still showing switched off.
Thanks
on 22-01-2024 11:53 AM
Hi Graham
There are re connections on the line and this can affect the sync speed.
Is the new router connected at the test socket? Would it be ok to leave the router at the test socket for at least 48hrs without rebooting? (to see if DLM starts to increase the speed)
on 22-01-2024 11:48 AM
Ok. The sync speed is normally 72. What could have happened for it to drop so much?
on 22-01-2024 11:44 AM
Hi Graham
The sync speed is currently 27mb so the throughput speed is always slightly less than the sync speed.
on 22-01-2024 11:34 AM
Hi
the speed is still around 25mbps on Wi-Fi, right next to the router.
on 22-01-2024 08:02 AM
Hi Graham
Apologies for this. I will check this again tomorrow morning to make sure that the optimisation is still showing switched off.
Thanks
on 22-01-2024 07:59 AM
Thank you Debbie.
yes, it was reset, but your colleague Chris said he turned off optimisation after that reset.
Never mind, hopefully it’s all fixed now.
on 22-01-2024 07:43 AM
Hi Graham
Apologies, it appears that the WIFI optimisation was switched back on. Was the router recently reset?
I have now switched the WIFI optimisation off again.
Thanks
on 20-01-2024 12:46 PM
Hi
speed still not great - 25mbps. Can you check optimisation is off?