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Broadband help

For queries about your TalkTalk broadband service.

Upload Speed

drscarb
Popular Poster
Private Message TalkTalk
Message 5 of 5

I have a copper-based broadband connection. On my PC connected by wi-fi to my router I am getting an upload speed of 0.83 (download 16.28). Is this normal?

dscarb
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4 REPLIES 4

nambuso-TT
Support Team
Staff
Private Message
Message 1 of 5

@KeithFrench and @Gliwmaeden2 Thank you very much for advising. 

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 5

Yes, sorry, I forgot there is a 1M cap on these.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 5

@drscarb, on Fast Broadband that is absolutely normal. 

 

I am on that package and upload speeds are rarely 0.90mbps. The maximum is only ever 1.

 

Your download speeds are also very good. @KeithFrench the 1/4 of the download speed for proportionate upload doesn't apply on this package. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @drscarb 

 

Normally, an upload speed on that type of broadband is about a quarter of the download speed, so yes, that would seem slow. Is this over a wireless connection from a device to the router or a wired (Ethernet) one? If you have a wired device, what speeds does that get? If you log into the router (you haven't said which make/model of router that you have). It should show the speeds it is recording from the incoming line; this is normally in the initial dashboard area. What are they like?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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