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Broadband help

For queries about your TalkTalk broadband service.

VPN Connection

Nicki0
First Timer
Private Message
Message 10 of 10

Hiya, Can anyone help, I cannot connect to my office VPN, I have turned off my homeserve but that hasn't helped, I really need to get on ASAP.  My router doesn't have a serial number on it 

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9 REPLIES 9

Divsec
Community Star
Private Message TalkTalk
Message 2 of 10

Ah @Michelle-TalkTalk @Debbie-TalkTalk strike again! Nice one.

I don't work here and all my opinions are my own.

Message 3 of 10

Hi Nicki0

 

All updated 🙂

 

Please can you retest and let us know how the connection compares.

 

Thanks

 

Debbie

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Message 4 of 10

I'm at work all day today so you can do this any time you like, thank you for the quick response

Message 5 of 10

Hi Nicki0

 

Thank you. I will need to make a change to your router firmware, will it be ok if I do this this morning?

 

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

 

Thanks

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Message 6 of 10

Hi Michelle, i have done this now, i think 🙂

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 7 of 10

Hello,

 

Can you please update your community profile to include your:
 

  • TalkTalk Telephone number
     

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks


 

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Message 8 of 10

Thank you, so pleased to hear that! 

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Divsec
Community Star
Private Message TalkTalk
Message 9 of 10

Hi @Nicki0 not an uncommon problem at the moment and easily rectified (usually)

The team here will sort it for during tomorrow. 

I don't work here and all my opinions are my own.
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