VPN Connection

[Nicki0]

Hiya, Can anyone help, I cannot connect to my office VPN, I have turned off my homeserve but that hasn't helped, I really need to get on ASAP.  My router doesn't have a serial number on it 

[Debbie-TalkTalk]

Thanks @Divsec 🙂

[Divsec]

Ah @Michelle-TalkTalk @Debbie-TalkTalk strike again! Nice one.

[Debbie-TalkTalk]

Hi Nicki0

All updated 🙂

Please can you retest and let us know how the connection compares.

Thanks

Debbie

[Nicki0]

I'm at work all day today so you can do this any time you like, thank you for the quick response

[Debbie-TalkTalk]

Hi Nicki0

Thank you. I will need to make a change to your router firmware, will it be ok if I do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

[Nicki0]

Hi Michelle, i have done this now, i think 🙂

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• TalkTalk Telephone number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Nicki0]

Thank you, so pleased to hear that! 

[Divsec]

Hi @Nicki0 not an uncommon problem at the moment and easily rectified (usually)

The team here will sort it for during tomorrow.