For queries about your TalkTalk broadband service.
on 11-01-2023 02:27 PM
Hi
From the collection of other posts on this subject, it looks like I need the Firmware in my router updating in order to use the GRE protocol on my VPN connection to the office.
Please can you arrange for this to happen.
Thanks for your help.
Mark
P.S. Just out of curiosity, with so many people now working from home, why isn't this enabled by default?
on 13-01-2023 11:27 AM
Hi Mark
Do you still need help with this?
Thanks
Debbie
on 12-01-2023 06:24 AM
Hi Mark
How are you getting on, is your VPN connection working ok now?
Debbie
on 11-01-2023 02:38 PM
Hi Mark
All updated, please can you retest?
Thanks again.
Debbie 🙂
on 11-01-2023 02:33 PM
Hi Mark
Thank you. I will do the FW update now and I will post back to confirm once completed (This wont take too long)
Debbie
on 11-01-2023 02:31 PM
Perfectly OK to upgrade & reboot the router now.
on 11-01-2023 02:30 PM
Hi Mark
Apologies for this. Will it be ok if I make the change to your firmware now? (we advise to leave the router switched on without being rebooted)
This is not affecting all connections, it's only certain VPN clients and a specific firmware version.
Thanks