We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

VPN NOT CONNECTING USING PPTP

andyjw1966
First Timer
Private Message

on ‎05-05-2022 11:03 AM

Message 6 of 6

My VPN has been working fine until last week.   it's the same for all the machines on my network.  If I take my laptop to another network it works fine.  

 

Is there a problem with the router??

 

Hardware VersionSoftware VersionGUI Version

FAST5364 3.00
SG4K100136
5.6.1
0 Likes
5 REPLIES 5

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to andyjw1966

on ‎06-05-2022 07:35 AM

Message 1 of 6

Morning,

 

I'm glad to hear this and thanks for the update 🙂

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


0 Likes

andyjw1966
First Timer
Private Message

on ‎05-05-2022 03:18 PM

Message 2 of 6

Thanks that's sorted now

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to andyjw1966

on ‎05-05-2022 03:03 PM

Message 3 of 6

Hi

 

Firmware updated, test the VPN Now.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

andyjw1966
First Timer
Private Message

‎05-05-2022 02:06 PM - edited ‎05-05-2022 02:14 PM

Message 4 of 6

Anytime would be fine, as soon as possible please

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎05-05-2022 11:07 AM

Message 5 of 6

Hi

 

I can make a firmware change to help with the VPN, when is the best time to do this ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2024