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Broadband help

For queries about your TalkTalk broadband service.

VPN NOT WORKING

RobArtley
Chatterbox
Private Message

on ‎11-02-2023 07:53 PM

Message 3 of 3

I have just replaced my Talk Talk router with one sent out by Talk Talk because my internet kept dropping out to our laptops, tablets and mobile phones; Talk Talk seemed to think this was the cause.  My VPN has now stopped working and I cannot log onto my works server.

This happened last year and TalkTalk were unable to fix this for over 3 weeks.  I logged the fault on here, and within 24 hours the problem was rectified.

Please help me and fix it again as I have contacted TalkTalk via telephone and I'm wasting my time.

I need to log on to my works server tomorrow afternoon.

Regards

Rob

Labels:
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎13-02-2023 08:02 AM

Message 1 of 3

Hi Rob,

 

Would you like me to update your router firmware now, it can take up to 10 minutes to complete?

Chris

Chris, Community Team 

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martswain
Philosopher
Private Message TalkTalk

on ‎11-02-2023 08:06 PM

Message 2 of 3

@RobArtley there is no staff support here at weekends and on Monday they'll be working through the backlog, so look out for a reply then.

 

If you need access tomorrow you'll have to try the old router and hope for the best.

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