VPN STOPPED WORKING

[adjonesy]

Hi, I’ve been working from home for a while without any connection problems, but yesterday I needed to access files from my work VPN but was unable to connect to my work VPN while connected to my TalkTalk Wi-Fi. I also tried via Ethernet cable directly to my TalkTalk router with Wi-Fi disabled but this did not work either. I then setup a mobile hotspot and this worked fine, but this is not a permanent solution.

Why has TalkTalk recently prevented this access, it does not make sense now when so many people still work from home.

Please can you provide a fix to this issue quickly?

[Michelle-TalkTalk]

Morning,

Just checking back in to see how you're getting on? Is the VPN connection now working ok?

Thanks

[Debbie-TalkTalk]

Hi adjonesy

The firmware has now been updated, please can you retest?

Thanks

Debbie

[Debbie-TalkTalk]

Hi adjonesy

Yes no problem. I will post back on this thread to confirm once the firmware update has been completed.

Thanks

[adjonesy]

Hi Debbie, tomorrow at 2pm would be a suitable time to fix this.

Thanks

adjonesy

[Debbie-TalkTalk]

Hi adjonesy

Thanks for updating your Community Profile.

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the firmware, this should take no longer than 15 minutes to update.

Thanks

[adjonesy]

Hi Michelle, My profile is now updated.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks