VPN Stooped working

[PaulB6]

Hello 

My Wifes VPN has stopped working, used same lap top etc. Her company IT Says to do with router settings have turned off any child safety blocks etc. Appears to be common problem. Not very IT Literate can anyone advise, as getting quite a problem now as cannot work from home any longer. 

[Debbie-TalkTalk]

Hi Paul

Have you rebooted the router?

[Debbie-TalkTalk]

Hi Paul

Please can you try rebooting the router?

Thanks

[PaulB6]

do we need to restart the router ?

[Debbie-TalkTalk]

Hi Paul

Apologies, I'm not sure why this is not working after the firmware change.

The only reported issue with VPN was the issue with FW version 136 and I have updated your router to a different FW version. We also don't block VPN.

Thanks

[PaulB6]

Hello. Restarted lap top, still cannot access VPN !

[Debbie-TalkTalk]

Hi Paul

All updated, please can you test the VPN connection again?

Thanks

[PaulB6]

yes please do

[Debbie-TalkTalk]

Hi Paul

No longer than 15 minutes, can I start this now?

Please keep the router switched on without being rebooted.

[PaulB6]

yes, how long will it take ?

[Debbie-TalkTalk]

Hi Paul

Will it be ok If I make a change to your router firmware now?

[PaulB6]

yes

[Debbie-TalkTalk]

Hi Paul

Is the new router connected at the moment?

[PaulB6]

Hi Debbie.

It has not fixed matters at all. Have tried the lap top at works it dept works fine. Have tried it at neighbours house (not Talk Talk ) works fine so conclude must be talk talk issue. A number of items on internet regarding talk talk and not compatible with VPN recently so what has changed. Can you please advise your next actions as cannot carry on like this.

[Debbie-TalkTalk]

Hi PaulB6

How are you getting on, have you received the replacement router?

Thanks

[Debbie-TalkTalk]

Hi PaulB6

Thanks for updating your Community Profile.

I have ordered you a different router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[Skynet_TX]

Hi @PaulB6,

The support team will be able to respond to this topic when they return tomorrow, I'll remove your other topic to avoid any confusion

[PaulB6]

Hi Debbie, details added

[PaulB6]

Hi Debbie, have added name and telephone no, to account

[Debbie-TalkTalk]

Hi Paul

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie