on 25-04-2022 01:01 PM
My TalkTalk Router has just stopped allowing my work VPN to connect. I've lost half a day of work so far trying to get it working again. It appears this might be a firmware issue and you can't download the firmware direct so TalkTalk customer service need to fix it for you?
Please help ASAP.
on 26-04-2022 06:47 AM
on 25-04-2022 03:16 PM
Thanks Chris, this seems to have worked for now. I had to update some of the settings to get the internet pass through to my WiFi router to work, but all sorted now.
on 25-04-2022 02:23 PM
on 25-04-2022 02:12 PM
on 25-04-2022 01:40 PM
on 25-04-2022 01:10 PM
I assume that you have the Sagemcom WiFi hub & that its firmware has recently been updated? I have asked one of TalkTalk's support to pick your thread up and fix it for you.
They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?