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VPN Stopped working

Stebb
Chatterbox
Message 2 of 2

The VPN connection has stopped working when working from home. It used to work a treat but I haven't needed it since December. I Tried to connect yesterday as I'm currently isolating with COVID and just comes up with a message that connection couldn't be established so the port has been closed. I have gone through it with our IT guys (laptop, server and VPN) and all is set up correctly and pointing to a router fault. And reading the discussions here it appears there has recently been a firmware update which has caused the problem. Are you able to send a new router if needed or is there another simple fix? 

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Closing as duplicate thread, I have posted on your other topic on the Community.

 

Thanks

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