VPN no longer working

[arakiiel]

Hi,
I am no longer able to connect to my work's VPN, other colleagues are not having an issue and other posts here saying that they are experiencing issues with their VPN suggests it is probably a problem with the router...

Hardware version: FAST5364 3.00
Software version: SG4K100136

Any help asap would be deeply appreciated

[Michelle-TalkTalk]

Hello,

Thanks for the update and I'm glad to hear this 🙂

Thanks

[arakiiel]

Hi, it's working now and vpn is working thank you 

[arakiiel]

Hi,

No I did not reboot the router in the last 20 minutes, currently can't access the internet on the router and can't see the admin page on 192.168.1.1

[Michelle-TalkTalk]

Hello,

I've tried to update the router but this hasn't been successful. Can I just confirm, have you rebooted the router in the last 20 minutes?

Thanks

[arakiiel]

Hi Debbie,

This morning would be great,  the sooner the better 🙂

[Debbie-TalkTalk]

Hi arakiiel

Thank you 🙂

I will need to make a change to your router firmware. Will it be ok if I do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Debbie

[arakiiel]

Hi Debbie,

I have updated it to be the correct number now.

[Debbie-TalkTalk]

Hi arakiiel

I'm sorry to hear this.

Can I just check, have you added the correct landline number to your Community Profile? (please don't post the number on this thread)

Thanks

Debbie