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Broadband help

For queries about your TalkTalk broadband service.

VPN not connecting to remote computer

don7573
First Timer
Private Message

‎17-03-2022 07:59 AM - edited ‎17-03-2022 08:09 AM

Message 6 of 6

Working fine yesterday when working from home, tried to connect to work today and get the message Error 619 : A connection to the remote computer could not be established, so the port used for this connection was closed.  

Another message says This is not configured to allow GRE protocol packets contact your internet provider

 

Has there been an update or change overnight? if so can you please revert it back to how it was before so I can work. 

 

UPDATE : I have just spoken to my IT department and they have said that you need to enable PPTP pass through and enable IPSEC pass through and said to tell you that I have the sagecom branded router. 

 

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to don7573

on ‎17-03-2022 08:44 AM

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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don7573
First Timer
Private Message

on ‎17-03-2022 08:41 AM

Message 2 of 6

Thanks, that has worked. Appreciate your help.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to don7573

on ‎17-03-2022 08:26 AM

Message 3 of 6

Hi

 

I've made a change, try it now.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

don7573
First Timer
Private Message

on ‎17-03-2022 08:12 AM

Message 4 of 6

I have done this now

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-03-2022 08:10 AM

Message 5 of 6

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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