Certain websites return an error connection reset message,tried 3 browsers on computer all the same

[mikefi]

Trying to access my golf club website from computer,but returns a err connection reset problem,

Have tried 3 browsers on computer all return the same message,have tried connecting via my mobile using talktalk wi-fi,TLS error message no connection,switch off wi-fi on phone and use mobile data I can connect to website,

Is this a router issue?

[Mandisa-TT]

Thank you so much @fr8ys, @mikefi let us know after trying the last suggestion if the issue persist.

[fr8ys]

@mikefi 

Changing the DNS will probably work, if as you say, you can access on mobile data.

The other suggestions will help rule out issues if the issue persists after trying them.

[mikefi]

Thanks, yes internet is working fine, just one website that it blocks, which is my golf club website, my friends dont have a similar problem although they dont use TalkTlak broadband,  in another related topic a customer indicated that all his friends who use talktalk could also not access there golf club website, its a different golf club to mine....

[fr8ys]

@mikefi 

Do you have an Eero? If so try turning off advanced security as this can cause odd behaviour such as this.

Do you use homesafe? If so try adding the website as an exception. After doing so restart your router.

Another thing to try is turning off your router for 30 minutes in case it's an IP issue. This will start a new session. If you have an ONT then also turn this off.

You could also try changing your DNS to Google servers 8.8.8.8 and 8.8.4.4. Note though if you use Homesafe, this will not work as it requires TalkTalk servers to work.

Hope one of these works for you.

[siphosethu-TT]

Hi there @mikefi, yes it might be an internet issue. Please confirm if you are able to access the internet, you can check using your TV or something else. Thanks

[Gliwmaeden2]

@mikefi,

Thank you for starting your own thread. 

You have spotted another topic on the same issue. Staff were catching up with the issue on Tuesday. 

Hopefully you will get an update on this thread soon.

Staff reply during the day, Monday to Friday.