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VPN not working at home

Ndonn92
First Timer
Message 6 of 6

I am working from home and since last Friday I have been unable to access my work VPN. Our IT department carried out various tests and they have confirmed it is to do with the router and possible updates. Please can I get help to resolve this? My router is a sagemcom. Thanks

0 Likes
5 REPLIES 5

Message 1 of 6

Hi Ndonn92

 

I'm so glad to hear this, thanks for letting us know 🙂

 

Debbie

Ndonn92
First Timer
Message 2 of 6

@Debbie-TalkTalk  Hi Debbie, that is great it now works. Thank you very much for your prompt response to resolve this.

Message 3 of 6

Hi Ndonn92

 

Apologies for this.

 

I've made a change to your router firmware, please can  you retest and let us know how the connection compares?

 

Thanks

 

Debbie

Ndonn92
First Timer
Message 4 of 6

Thank you for the update

Divsec
Community Star
Message 5 of 6

Hi @Ndonn92 your post has been escalated and you should have a fix very soon. 

I don't work here and all my opinions are my own.