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For queries about your TalkTalk broadband service.

VPN not working at home

Ndonn92
First Timer
Private Message

on ‎04-05-2022 04:34 PM

Message 6 of 6

I am working from home and since last Friday I have been unable to access my work VPN. Our IT department carried out various tests and they have confirmed it is to do with the router and possible updates. Please can I get help to resolve this? My router is a sagemcom. Thanks

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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Ndonn92

on ‎05-05-2022 08:09 AM

Message 1 of 6

Hi Ndonn92

 

I'm so glad to hear this, thanks for letting us know 🙂

 

Debbie

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Ndonn92
First Timer
Private Message

on ‎05-05-2022 08:08 AM

Message 2 of 6

@Debbie-TalkTalk  Hi Debbie, that is great it now works. Thank you very much for your prompt response to resolve this.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Ndonn92

on ‎05-05-2022 06:17 AM

Message 3 of 6

Hi Ndonn92

 

Apologies for this.

 

I've made a change to your router firmware, please can  you retest and let us know how the connection compares?

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




Ndonn92
First Timer
Private Message

on ‎04-05-2022 04:55 PM

Message 4 of 6

Thank you for the update

Divsec
Community Star
Private Message TalkTalk

on ‎04-05-2022 04:50 PM

Message 5 of 6

Hi @Ndonn92 your post has been escalated and you should have a fix very soon. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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