VPN not working one talk talk whilst working from home

[MegBeattie]

Hi, 

I have had issues with my router not letting me connect to my work VPN whilst working from home. 

I have contacted my IT for support and they say it is a problem with the router updating and that I need to contact support about getting a replacement router. 

Could Talk Talk help please. 

[Debbie-TalkTalk]

Hi MegBeattie

Thanks for updating your Community Profile.

I have a Huawei WIFI hub on its way to you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Gliwmaeden2]

I'll re-escalate this thread for you, @MegBeattie, for staff to pick it up again. 

You may get a notification email when people reply, but it will be from a No Reply address.

Check back on here to reply and follow up. Staff will be back on here early tomorrow. 

[MegBeattie]

Hi Debbie, 

That's my profile updated with my full name and landline number, are you able to help I am struggling to get a connection still.

[Debbie-TalkTalk]

Hi MegBeattie

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie

[KeithFrench]

What VPN client are you using & which make/model of router do you have & crucially which version of firmware is it running?