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Broadband keeps dropping

UK101
Chatterbox
Message 8 of 8

Hi - our broadband drops several times a day for no apparent reason, each time for no more than a minute or two. Yet, the line appears healthy and no apparent issues. Any advice/help would be welcomed.

FL.
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7 REPLIES 7

Message 1 of 8

Hi UK101

 

No problem, please let us know how you get on.

 

Thanks

 

Debbie

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Message 2 of 8

Thank you Debbie

FL.

Message 3 of 8

Hi UK101

 

Thanks for your reply.

 

I have sent a different make and model of router for testing, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

 

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Message 4 of 8

Both Wifi and wired.

FL.

Message 5 of 8

Hi UK101

 

Is this only affecting the wireless connection or is the wired connection dropping too?

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Message 6 of 8

Thanks Debbie - I'm not sure a new router is the answer but I'm happy to at least try it, thank you. Presumably, you have my address etc? best wishes, FL.

FL.
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Debbie-TalkTalk
Support Team
Message 7 of 8

Hi UK101

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults and the connection appears to be stable.

 

Would you like me to send a different router for testing to see how the connection compares?

 

Thanks

 

Debbie

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