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For queries about your TalkTalk broadband service.

VPN not working one talk talk whilst working from home

MegBeattie
First Timer
Private Message

on ‎13-01-2022 12:36 PM

Message 6 of 6

Hi, 

 

I have had issues with my router not letting me connect to my work VPN whilst working from home. 

 

I have contacted my IT for support and they say it is a problem with the router updating and that I need to contact support about getting a replacement router. 

 

Could Talk Talk help please. 

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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to MegBeattie

on ‎26-01-2022 07:03 AM

Message 1 of 6

Hi MegBeattie

 

Thanks for updating your Community Profile.

 

I have a Huawei WIFI hub on its way to you, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎25-01-2022 09:06 PM

Message 2 of 6

I'll re-escalate this thread for you, @MegBeattie, for staff to pick it up again. 

 

You may get a notification email when people reply, but it will be from a No Reply address.

 

Check back on here to reply and follow up. Staff will be back on here early tomorrow. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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MegBeattie
First Timer
Private Message

on ‎25-01-2022 08:47 PM

Message 3 of 6

Hi Debbie, 

That's my profile updated with my full name and landline number, are you able to help I am struggling to get a connection still.

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎14-01-2022 01:16 PM

Message 4 of 6

Hi MegBeattie

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-01-2022 01:14 PM

Message 5 of 6

What VPN client are you using & which make/model of router do you have & crucially which version of firmware is it running?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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