VPN

[rebeccasmith231]

I’m having trouble accessing my VPN, I’ve read that the firmware needs updating, please can someone help me with this, as I’ve been on to customer services for nearly 2 hours trying to resolve this issue with no luck.

Desperately need this to be able to access my work 

[Karl-TalkTalk]

Hi

Glad our Team have been able to help.

Regards,

Karl. 

[rebeccasmith231]

Hi Debbie,

Apologies for the delay, I’ve not been well, the issue has now been resolved, thank you for all of your help.

Thanks,

Rebecca 

[Debbie-TalkTalk]

Hi Rebecca

Apologies for this. Please let us know how you get on.

Thanks

Debbie

[rebeccasmith231]

Hi Debbie,

there is still an issue with it, so I will contact IT tomorrow 

Thanks,

Rebecca 

[Debbie-TalkTalk]

Hi Rebecca

Thank you and apologies again that this issue is still ongoing.

Debbie

[rebeccasmith231]

Hi Debbie,

I will try this tonight and let you know, thank you 

[Debbie-TalkTalk]

Hi Rebecca

I'm really sorry to hear this.

Please can you power down the router for 30 minutes?

If you are still unable to connect to VPN then please can you check with your IT department as we have tested different routers and firmware versions.

There was an issue with certain VPN clients and FW 136, this was resolved by testing a different firmware and then the new version 158. I have tested all these versions on your router.

Thanks

[rebeccasmith231]

Hi Debbie,

Just checked and it’s still not working 

Thanks,

Rebecca 

[Debbie-TalkTalk]

Hi Rebecca

No problem 🙂 I just wanted to check it was all working ok for you.

I will check in again with you tomorrow morning.

Thanks again.

Debbie

[rebeccasmith231]

Hi

sorry only just seen this, I am currently not at work so won’t be able to check for another hour or so

Thanks,

Rebecca 

[Debbie-TalkTalk]

Hi Rebecca

Can I just check, is your VPN working now?

[Debbie-TalkTalk]

Hi Rebecca

I've made another change to the router, please can you retest again?

Thanks

Debbie

[rebeccasmith231]

Hi Debbie,

router has arrived thank you but still not having any luck with the VPN

thanks,

Rebecca 

[Debbie-TalkTalk]

Hi Rebecca

No problem 🙂

Debbie

[rebeccasmith231]

Thank you 😊 

[Debbie-TalkTalk]

Hi Rebecca

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know once the new router is connected.

Thanks

Debbie

[rebeccasmith231]

Hi Debbie,

that would be great thank you!

Thanks,

Rebecca

[Debbie-TalkTalk]

Hi Rebecca

Sorry for the delay.

I think we should send a replacement router. Are you happy for me to arrange this?

Thanks

[Debbie-TalkTalk]

Hi Rebecca

Thank you. I will post back shortly.

Debbie

[rebeccasmith231]

Hi Debbie,

its the Windows VPN, I have attached the error message.

Thanks,

Rebecca