Very slow download speed

[howardbk]

Hi

I have usually had decent download speeds of around 70Mbps. However, for the last couple of weeks it has been very slow at around 7Mbps. Upload speeds are still good at about 18Mbps. I have tried restarting my router. I have also turned off wifi on the router and then plugged my laptop directly into the router, with nothing else connected. Download speed was still about 7Mbps. Any ideas as to what is wrong or anything else I could check?

Thanks

Bruce

[Michelle-TalkTalk]

Hi,

I'm glad to hear this and thanks for letting us know 🙂

Thanks

[howardbk]

Hi Michelle

That worked. The download speed is now at 70Mbps. 

Many thanks for your help.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks ok. Could you try powering down the router for a full 30 minutes please as this will reset the current session and can often increase the throughput speeds.

Thanks