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Broadband help

For queries about your TalkTalk broadband service.

Vpn not working through router

Sheep19
First Timer
Private Message

on ‎17-08-2022 08:30 PM

Message 5 of 5

Hi my work laptop won't connect to the VPN through my WiFi it says the below. It does connect through my mobile network so the issue has to be with the router setup.

 

The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least internet device (for example, a firewall or a router) between your computer and the VPN server is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administrator or Internet Service Provider."

 

Help please. Thanks

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Munkydoctor

on ‎19-09-2024 02:36 PM

Message 1 of 5

Hi @Munkydoctor 

 

Apologies for this.

 

Please can you create a new topic here Broadband - TalkTalk Help & Support

 

We can then take a look at this for you.

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Munkydoctor
First Timer
Private Message TalkTalk

on ‎19-09-2024 02:35 PM

Message 2 of 5

I am having the same problem as Sheep19, I need to log on to a VPN for work from home.

I have a Sagemcom FAST F5364-3.T8 router.

Is there a way to get this to work please?

Fraser crosbie
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-08-2022 06:44 AM

Message 3 of 5

Hi Sheep19

 

I've made a change to the router, try the VPN and let me know if it's working.

 

Karl.

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Skynet_TX
Community Star
Private Message

on ‎17-08-2022 08:56 PM

Message 4 of 5

Hi @Sheep19,

 

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

 

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing the firmware, they will hopefully be able to reply tomorrow.

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