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Broadband help

For queries about your TalkTalk broadband service.

Cisco AnyConnect not working at home

gecross
First Timer
Private Message TalkTalk
Message 12 of 12

Hi 

I have been unable to work from home for 3 days now as my employer vpn no longer work when using my Talk Talk broadband. Tried the live chat today but not helpful at all. Anything you can do?

Thanks

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11 REPLIES 11

Message 1 of 12

Hi @gecross 

 

I'm so glad to hear this.  

 

The issue was related to a recent firmware update on the router. Our Devices Team are still working to fully resolve this issue.

 

Thanks

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Message 2 of 12

*issue 

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gecross
First Timer
Private Message TalkTalk
Message 3 of 12

Hi Debbie,  thr VPN seems to be working now.  What was the island how did you fix it?

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Message 4 of 12

Hi @gecross 

 

I've made some changes this morning, please can you retest?

 

Thanks

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Message 5 of 12

Hello,

 

I've removed this from your post. Please do not post any personal information on the Community. Please can you add this to your Community Profile only.

 

We're applying the fix now.

 

Michelle

 

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Private Message TalkTalk

Message 6 of 12

REMOVED

 

 

 

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Message 7 of 12

Hi @gecross 

 

Apologies, please can you add your TalkTalk account number instead?

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Message 8 of 12

we do not have a landline number

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 9 of 12

Hi @gecross 

 

Please can you add your TalkTalk landline number to your Community Profile, I can then try a fix this morning.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 10 of 12

Hi @gecross 

 

Apologies for this.

 

Our Devices Team are working to fix this issue.

 

Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

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ferguson
Community Star
Private Message TalkTalk
Message 11 of 12

This is a known issue and TalkTalk are working on it. Look out for a response from the support team tomorrow.