Cisco AnyConnect not working at home

[gecross]

Hi 

I have been unable to work from home for 3 days now as my employer vpn no longer work when using my Talk Talk broadband. Tried the live chat today but not helpful at all. Anything you can do?

Thanks

[Debbie-TalkTalk]

Hi @gecross 

I'm so glad to hear this.  

The issue was related to a recent firmware update on the router. Our Devices Team are still working to fully resolve this issue.

Thanks

[gecross]

*issue 

[gecross]

Hi Debbie,  thr VPN seems to be working now.  What was the island how did you fix it?

[Debbie-TalkTalk]

Hi @gecross 

I've made some changes this morning, please can you retest?

Thanks

[Michelle-TalkTalk]

Hello,

I've removed this from your post. Please do not post any personal information on the Community. Please can you add this to your Community Profile only.

We're applying the fix now.

Michelle

[gecross]

REMOVED

[Debbie-TalkTalk]

Hi @gecross 

Apologies, please can you add your TalkTalk account number instead?

[gecross]

we do not have a landline number

[Debbie-TalkTalk]

Hi @gecross 

Please can you add your TalkTalk landline number to your Community Profile, I can then try a fix this morning.

[Debbie-TalkTalk]

Hi @gecross 

Apologies for this.

Our Devices Team are working to fix this issue.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

[ferguson]

This is a known issue and TalkTalk are working on it. Look out for a response from the support team tomorrow.