For queries about your TalkTalk broadband service.
on 02-05-2024 01:12 PM
Tried to open Chrome with Google as home page this morning, but got a "This site can't be reached"
Also cannot load Amazon, eBay, same with my local library page, MobileRead forum etc.
I cannot open anything with Chrome.
Tried Edge and everything works, can download Amazon, eBay etc. etc.
I also use Thunderbird as an email client, and that isn't loading any new emails either, and doesn't even let me know it can't download them.
I've run a full scan using my virus checker and it's found nothing under malware or system.
03-05-2024 11:47 AM - edited 03-05-2024 11:49 AM
Just turned of the Firewall, still not working.
That's both Windows Defender and Kaspersky firewalls off.
on 03-05-2024 11:46 AM
It's part of Kaspersky I think, I have paused protection, still not downloading.
Plus, nothing changed, all of a sudden I couldn't download pages in Chrome and all the other stuff.
Edge is still working though.
on 03-05-2024 11:00 AM
Hi Qwghlm,
Do you have a firewall on your PC? Wondering if it could be something to do with the firewall settings
Chris
Chris, Community Team
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on 03-05-2024 09:30 AM
Edge seems to be working, but my email client Thunderbird cannot connect.
I also get an error code when trying to run my Steam account
I can't even sign into my account on Chrome as
on 03-05-2024 06:40 AM
Morning,
Thanks for trying this. Can I just confirm, is Chrome the only browser affected? Has it recently updated to a newer version?
Thanks
Michelle
on 02-05-2024 04:53 PM
Turning router off not helped I'm afraid.
on 02-05-2024 03:27 PM
Hi Qwghlm,
Can you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 02-05-2024 02:20 PM
Also uninstalled and reinstalled Thunderbird, and that's now working.
Still no Chrome though
on 02-05-2024 02:09 PM
It's stopped again with the same "This site can't be reached"
on 02-05-2024 02:07 PM
Just uninstalled and reinstalled Chrome and it's working.
Thunderbird isn't though.
on 02-05-2024 01:49 PM
I can download all my emails using my iPad, so it's definitely something that has changed on my PC
on 02-05-2024 01:44 PM
I'll pass this over to TalkTalk and they can get their Networks department to comment.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 02-05-2024 01:37 PM
I've cleared the cache, and can even get Google to search, and get the results loaded, but if I click on any of them it comes up with "This site can't be reached"
Just tried sending an email and got
I have no idea what is going on.
on 02-05-2024 01:28 PM
Certainly in Chrome, I can get everywhere I normally can including Amazon & Thunderbird is fine. Have you tried clearing the Cache in Chrome?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?