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For queries about your TalkTalk broadband service.

White light not working on router box since Ive returned from holiday

Stephanie9
First Timer
Private Message

on ‎04-09-2022 04:30 PM

Message 3 of 3

My wi fi has been working perfectly before my holiday.  Since switching it back on today there is no white light and no WiFi,  phone or TV working. Telegraph pole near me has been replaced, not sure why I won't connect . Please advise.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to fr8ys

on ‎05-09-2022 07:37 AM

Message 1 of 3

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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fr8ys
Community Star
Private Message TalkTalk

on ‎04-09-2022 05:40 PM

Message 2 of 3

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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