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Broadband help

For queries about your TalkTalk broadband service.

Why do I need to perform frequent router reboots to maintain my device performance?

Jonesy247
First Timer
Private Message TalkTalk
Message 21 of 21

Title says it all really. I have to reboot my router multiple times a day to maintain the connection service to my laptop and my TV. If I don't everything gets really slow and websites hang-up and TV connectivity is poor. 

I've tested the Router speed to devices and straight after a reboot I get speeds as follows:

Speed to devices (download) 35 Mbps (classed as Good)

Speed to devices (upload) 8 Mbps

 

However, during the session these speeds decline as follows:

Speed to devices (download) 24 Mbps (classed as Poor)

Speed to devices (upload) 7 Mbps

I typically have to reboot the router 2 or 3 times a day due to performance dropping off.

Does this sound like TalkTalk need to send me a new router?

Jonesy
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